The return label is located at the bottom of your packing slip and is used to return the item by courier to our warehouse. Here is a sample of a return label. The return label on your packing slip will need to be attached to the outside box when returning your item back to our warehouse. You may return an item purchased from Toysrus.
We accept returns as long as the following conditions are met:. A Merchandise Credit will be issued for a value equal to the item's lowest promotional price within the last 30 days.
Identification is required for all refunds where a receipt is not provided. If the item being returned was a gift, the refund can be given in the form of a Merchandise Credit.
If you return the item to your local store, you will receive your refund in the form of a Merchandise Credit. I received this item as a gift and the person did not provide me with a packing slip. Can I still return the item? Of course you can still make a return. We do ask you to contact the person who gave you the gift and ask for the order number. Our Customer Service Group will arrange for your item to be picked up from your address and returned back to our warehouse at no cost to you.
Please pack the product in its original packaging, cut out the return label located at the bottom of the packing slip, and attach it to the outside of the box. Also include a copy of the packing slip along with your product. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs.
Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service Group before returning the item to us. If you are returning an item because it is damaged or defective, you will be refunded the price of the item, taxes and any applicable shipping costs once we receive the item back in our warehouse.
If you return the item to our warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at the return center. The refund will be credited to the credit card or gift card that was used to purchase the item. You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card or gift card, provided you have provided us with your email address.
You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item. If you return the item to your local store and you are entitled to a refund, you will receive your refund at the time of the return.
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Um dieser webseite ausgehende datenverarbeitung verwendet. We do ask you to contact the person who gave you the gift and ask for the order number or the email confirmation. If you return the item to our Warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at our Warehouse.
The refund will be credited to the credit card or gift card that was used to originally purchase the item. You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card or gift card, provided you have given us your email address.
You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item. If you return the item to your local store and you are entitled to a refund, you will receive your refund at the time of the return.
This refund may be either credited back to the credit card or gift card that was used to purchase the item or in the form of a Merchandise Credit, if the item was a gift. If your item purchased was originally purchased using a gift card, the refund may be given in the form of a Merchandise Credit. When you return an item, you will be refunded the price of the item and any applicable taxes. Original shipping charges will not be refunded except under limited circumstances, as outlined below.
My refund is not showing on my credit card or gift card and I have already returned my package? Please contact us to confirm that your package has been received at our Warehouse. You will need to provide the return tracking number and name of the carrier used when returning the item, in order for our Team to investigate.
Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete. If your original payment was made by cash, debit, credit card or mobile payment, then your refund will be applied using the same method. If your original payment was made by merchandise credit, gift card, eGift Card or Paypal or you have a gift receipt, then your refund will be applied using a merchandise credit.
Your PIN number is the 4-digit number found on the back of your gift card, under the scratch off label. Current Gift Card balance:. Returns and Exchanges Policy Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below.
We do not accept Returns or Exchanges without the original receipt. No returns or exchanges on gift cards, trading cards or digital downloads. Baby Products For hygienic reasons, maternity undergarments, bras, maternity support belts and breast pumps that have been opened cannot be returned. Car Seat Return Policy For a Return or Exchange, the Car Seat must be unused, in original packaging, in resalable condition and with the original receipt.
All returns are subject to Store Management discretion.
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